This page will be updated frequently as College Houses has more details to share about our community’s response to COVID-19. While we have already taken many measures to protect our members, this page will focus on clearly providing key information that our members need in order to make decisions regarding their membership. We appreciate your patience and understanding as we navigate this unprecedented situation.
Rent is due as usual as listed on your contract. By default, the usual grace period of 5 days will apply before any late fees are added. You may pay through PayPal online, mail a check, or drop a check or money order through the office mail slot. Our office address is 1906 Pearl Street, Austin, TX 78705. All payment options and further details are listed here: Pay.
For members experiencing financial hardship due to COVID-19
First, please reach out to staff. Every member has a different situation, and we want to help you as much as we can.
The board of directors has made the following changes to help you maintain your membership:
- All members are eligible for payment plans, even if they have had a plan previously. Payment plans do not reduce rent, but they provide more time to pay.
- Usually, members cannot sign a new contract if their balance is higher than $300. This limit has been raised to $300 plus your April and May rent amounts. (This only applies to members continuing from Spring 2020.)
As part of our emergency response, guests are prohibited from entering any College Houses property for the remainder of the semester. A guest is anyone that does not have a current contract at College Houses, excluding staff and vendors.
Procedure for Members Exposed to COVID-19
Members experiencing symptoms of COVID-19, or any member who has recently been in contact with such a symptomatic person, must self-quarantine / self-isolate in their rooms for as long as possible. Your house emergency point of contact or director can assist you in getting what you need as you do this.
If you display symptoms of COVID-19 and are not self-isolating, this will be treated as a serious and intentional violation of policy. Such behavior can result in serious harm to other members. Violations of policy in relation to COVID-19 will be met with refusal of future contracts with College Houses and potential reporting to outside agencies.
Review the signs of COVID-19.
Here are a few outside resources that may be useful to members or their loved ones. (These sites are not controlled by College Houses and we make no guarantees of their quality.)
- Government assistance programs info site
- Central Texas Food Bank (Note: our houses with meal plans are still providing food).
- Temporary Jobs at H-E-B
- Amazon Jobs
College Houses has also started a crowdsourced co-oper job board.