OPEN POSITIONS:

Membership Process Coordinator – Full-Time

The Membership Process Coordinator is responsible for managing and supporting members from initial contact to move out. This person will oversee contract signing and member records as well as coordinating member events, and greeting members at the front office. The Membership Process Coordinator will maintain member files, monitor occupancy levels, and oversee data related to loan compliance and charitable status.

Review the Membership Process Coordinator position description

Some of the main responsibilities of the Membership Process Coordinator include:

Member Services
Contact with all new members after contract signing.
Coordinate, with the Cooperative Experience Coordinator, priority signing for current members
Coordinate new member applications; maintain master application list; process applications and maintain files
Develop and maintain, with the Co-op Experience Coordinator, application materials and systems, including contracts.
Update website content to reflect current policies, programs, and forms
Assist Executive Director in documents related to risk management and
Provide excellent service and problem solving to members when handling membership issues.
Create and distribute monthly member newsletter, as well as other member-centered communications, as needed
Coordinate, with the Cooperative Experience Coordinator, educational programming at the houses and the central level
Answers emails from website or direct to appropriate staff
Occupancy Management
Report on College Houses occupancy targets.
Research and participate in training opportunities on housing policies, guidelines, and priorities related to student housing.
Assess and evaluate occupancy management processes and services. Research and implement best practices.
Network and represent College Houses with allied organizations within and beyond Austin to share best practices that will broaden our membership base.
Systems Administration
Operate and maintain the application and contract systems
Coordinate new member applications; maintain master application list; process applications and maintain files; post current availability online; maintain waitlist
Process contracts, perform criminal background checks, maintain member database, and produce hard files for accounting
Manage member check-in and check-out process
Administrate key systems
Develop and maintain a membership calendar including known vacancies, leasing and move-in dates, interims, and regular outreach
Compliance
Track and report on College Houses compliance with Federal Fair Housing Act and Austin Fair Housing Ordinance.
Oversee City of Austin loan compliance for the Super Co-op and 21st St. Co-op
Monitor student status compliance
House Coordination
Support the Co-op Experience Coordinator in logistics for New Member Orientation in houses and at the central level.
Support the Co-op Experience Coordinator in coordinating with house officers and staff to ensure updated training materials
Support the Co-op Experience Coordinator in training and support for elected Membership Coordinators
Facilitate various meetings
Work with houses to maintain room charts, officer lists, historical documents, furniture inventory, and house minutes
Supervision
Coordinate, support, and direct member office labor assignments
Work with members paired to the position through office hours
Supervise any active interns (office interns, NASCO Intern, etc.)
Resource
Act as a resource person to members, board members and house officers
Facilitate continuity and history for the board and houses
Staff support for the Governance committee of the College Houses Board of Directors
Bi-weekly production and distribution of agendas, meeting minutes, and materials.
Preparation of reports, research, policy drafting, and recommendations.
Assist staff with low-level technical problems
Assist staff with questions about members’ status, contract, and contact information
Support staff in maintaining forms and information for activities with a compliance component
Special Projects
Coordinate with the Executive Director and Board of Directors for special projects.
General
General reception: walk-ins, phone calls, payment processing, package notifications, and information requests.
Facilitate a welcoming atmosphere for members, officers, and staff.
Create and maintain a welcoming and professional face to applicants, parents, the International Office, and other groups
Treat everyone in a professional, respectful, and friendly manner.
Work as part of a team of professionals supporting co-op members and facilitating the success of the organization.
Other duties as assigned.

College Houses offer a competitive benefits package including full medical and dental insurance, a retirement plan, paid vacation, sick leave, and holidays. The salary for this position is $53,000.

College Houses is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To apply, please submit your resume and references to [email protected]

Cooperative Experience Coordinator – Full-Time

The Cooperative Experience Coordinator is responsible for managing and supporting members from initial contact to move out. This person will oversee contract signing and member records as well as coordinating member events, and greeting members at the front office. The Membership Director will maintain member files, monitor occupancy levels, and oversee data related to loan compliance and charitable status.

Review the Cooperative Experience Coordinator position description

Some of the main responsibilities of the Cooperative Experience Coordinator include:

    • Member Well-being
      Hold regular trainings or discussions for members on the policies set by the Board of Directors and the members of the organization and the resources the Co-op has available for members
      Provide information regarding available resources in the Austin, TX community to assist members with their wellness (physical, emotional, and mental)
      Work with outside agencies to provide free and affordable support and services to members. The Cooperative Experience Coordinator will not be responsible for providing individual counseling or therapy services to members of College Houses
      Provide excellent service and potential solutions to members in handling sensitive issues
      Conduct confidential meetings with members regarding matters that may impact their safe and healthy participation or residence in the co-op or ability to participate in school
      Develop, coordinate, and implement educational programming about wellness (physical, emotional, and mental) throughout the College Houses organization
      Offer mentoring and suggestions to members through the Incident Reporting process
      Develop and provide crisis intervention strategies and resolution to conflict to improve the overall member experience
      Intervene on behalf of any member whose immediate personal concerns or problems put themselves or other members at risk
      Promote the overall well-being of members through consistent engagement
      House Coordination, Training, and Support
      Develop a member engagement plan and calendar, and contribute material to the outreach calendar created by the Membership Coordinator
      Train members on accessing systems for internal messaging, reporting, and resources at the house and Co-op level
      Ensure training regarding member safety and code compliance at each of the Houses
      Coordinate with House officers and College Houses staff to ensure training materials are up to date and used correctly in each House
      Train, assist, and support Labor Coordinators, Menu Planners & Food Buyers, and Membership Coordinators.. This includes providing feedback and guidance when needed
      Ensure training for house officers on proper techniques for conflict resolution and mediation of disagreements that sometimes can occur between members of the Houses
      Support MemCos with what they may need to achieve their day-to-day responsibilities
      Facilitate meetings with members, College Houses staff, and House officers as needed
      Develop awareness initiatives to promote College Houses and the cooperative model
      Administrative Duties
      Print and distribute the New Member Guide for New Member Orientation and training materials for Officer Orientation
      Coordinate emergency services with universities, emergency responders, family members, and other emergency contacts
      Serve in an on-call capacity to support the Executive Director during emergency response situations (may occur during evenings, weekends, and holidays)
      Create and maintain reporting on College Houses impact on housing stability, on personal growth, on educational outcomes, and on professional or civic engagement
      Transitioning members to alumni status when they move out of the co-op
      Supervise and support the summer hosteling program and the Hosteling Coordinator
      Handle sensitive membership issues in coordination with the Executive Director
      Assist Executive Director in risk management and matters that involve attorneys
      Create and distribute monthly member newsletter, as well as other member-centered communications, as needed
      Staff support for the Engagement committee of the College Houses Board of Directors
      Bi-weekly production and distribution of agendas, meeting minutes, and materials.
      Resource
      Serve as a neutral mediating influence for members (including officers) at each of the Co-Op Houses when disagreements may occur
      Preparation of reports, research, policy drafting, and recommendations, as needed
      Create educational opportunities for members to grow and develop
      Engage with staff at peer cooperatives and cooperative associations beyond Austin to gather best practices on member satisfaction, retention, and participation, and reducing vacancies
      Work with members paired to the position through office hours
      Staff Support
      Coordinate with the Executive Director and Board of Directors for special projects
      Act as staff support at networking events involving College Houses members and alumni
      Facilitate a welcoming atmosphere for members, officers, and staff
      General reception in the absence of front desk coverage: walk-ins, phone calls, payment processing, package notifications, and information requests
      Work as part of a team of professionals supporting co-op members and facilitating the success of the organization
      Other duties as assigned

To apply, please submit your resume and references to [email protected]

College Houses is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, ancestry, religion, gender, sexual preference, national origin, marital status, handicap, disability, age, genetic information, veteran status or any other characteristic protected by law.